Delivery Options and Charges
All delivery options and charges are detailed on our Shipping and Returns page. Please note that delivery timelines are best estimates and may change due to factors like seasonality, weather, and other unforeseen circumstances.
Pricing and VAT
All prices listed exclude VAT. For orders containing multiple items, you will be charged one shipping fee based on the collective weight of your order unless specialist delivery arrangements are requested. Different shipping rates may apply to different product ranges. Some products may incur an additional delivery charge depending on the location of the depots stocking the specific product.
Delivery Handling and Responsibility
Deliveries are usually managed by various courier partners and our own vans, depending on the products in your order. Once collected from the dispatch warehouse, the responsibility for all orders rests with the delivery drivers and their staff. While we will attempt to accommodate special delivery instructions, such as leaving products with neighbours or in sheds, this is not always possible. We are not responsible for any delays experienced by couriers or delivery companies. In cases where goods go missing, we require 30 days to successfully claim from the carrier.
Delivery Timeframes and Delays
We aim to meet the estimated delivery timelines provided. However, we are not liable for any delays in delivering your order. If we cannot dispatch your order within the estimated timeframe, we will inform you and provide the option to either wait for the goods or cancel your order. If the order has already been dispatched, cancelling the order will no longer be possible.
Please note: Many of our orders are fulfilled from a central warehouse and may be interbranched between multiple locations. Once an order enters this process, it is considered dispatched and can no longer be cancelled, rerouted, or modified.
Large Orders and Heavy Deliveries
For large orders and heavy items like windows and doors or similar, someone must be on site to accept delivery and assist our driver with offloading. Refusal to offload may result in the need to reschedule delivery, which will incur a re-delivery charge.
Receiving and Inspecting Orders
Upon delivery, you will have the opportunity to check and sign for the products. We recommend a visual inspection for any obvious damages and to ensure all items are present. You are not required to check every item before signing.
Please inspect all your items upon receipt. If any goods are damaged, faulty, or incomplete, notify us within 48 hours of delivery via email, quoting your order number. We will then arrange a replacement and collection. We will replace any faulty or incorrect goods but cannot offer refunds unless we cannot supply the correct items. In some cases, couriers may refuse to collect items like broken glass or pottery.
Additional Charges
If our delivery vehicle is kept waiting for an unreasonable time, if the driver must return without completing delivery, or if additional staff are needed to unload goods, a reasonable additional charge reflecting these extra services will be applied.
Remote Delivery
If your location falls within what our couriers deem as a "remote" area, you may be subject to extra delivery fees.
Outlying Areas Include:
- Channel Islands
- Truro
- Isle of Man
- Scilly Isles
- Isle of Wight
- Highlands
- Northern Ireland
- Grampian
- Offshore regions of Scotland
If you're uncertain whether your address falls into one of these outlying areas, please reach out to our customer service team at hello@tradesuperstoreonline.co.uk.
Liability for Delays and Damages
We are not liable for any direct or indirect damages or additional incurred costs resulting from delivery delays or failures, whether caused by us or otherwise.
Multiple Deliveries
We will try to make a single delivery where possible to minimize inconvenience. However, if your order contains items with different delivery lead times or stored at different warehouses, you may receive split deliveries on different days. In some occasions, the longest lead time will apply to the whole order.
Responsibility and Risk
Upon signing for the delivery, responsibility for the products passes to you, including any risk of damage or loss. Ensure the purchaser is present to check the goods before use. We are not responsible for any goods received or unpacked by anyone other than the purchaser.
Installation of Damaged Goods
Do not install any damaged goods. We cannot replace or refund items that have been installed. If you find your goods are damaged, please contact us for assistance. All damaged goods must be returned in their original packaging.
Customer Errors
We are not responsible for any loss or damage due to errors made by the purchaser during checkout, such as entering incorrect address details. Ensure all information is correct before processing your order.
Missed Deliveries
If you fail to take delivery on the agreed date, we reserve the right to charge for any subsequent deliveries.
Booking Installers
We advise against booking installers or engaging in preparatory work until you have fully received and inspected your goods. We are not liable for any tradesperson costs, consequential loss, or compensation.
Out of Stock Items
Out-of-stock items are listed with estimated timescales provided by our suppliers, which are subject to change. We will confirm when an item is back in stock and arrange delivery accordingly.
Weekend and Bank Holiday Orders
Orders placed over the weekend or on a bank holiday are considered received on the next working day for delivery purposes.
Courier Responsibility
Once goods are collected from the dispatch warehouse, they become the responsibility of the designated courier. We are not liable for any courier delays.
Pallet Deliveries
For pallet deliveries, the customer is responsible for disposing of delivery packaging materials, such as pallets.
